Don't know if this will work--the article might be behind a pay wall--but the CIDM had an interesting article on findability versus searchability:

http://www.infomanagementcenter.com/publications/e-newsletter/information-management-news-12-15/organization-site-search-is-still-not-working/

Steve Losh presents one hereAmong other things, he suggests that "Read the source!" and "Use the tests!" are useful adjuncts for people who know how the product is already built and generally works, but are not technical documentation ( Read more... )